Select a product link below to see some of the most frequently asked client questions and answers about our monitoring technologies. For specific questions or concerns about your monitoring, please contact us.
Do I have to be court ordered to wear a SCRAM CAM Bracelet?
No. You may voluntarily participate in the SCRAM CAM program. To get more information on how to voluntarily enroll in a SCRAM program, please contact us.
How much does it cost to wear SCRAM CAM?
There is a one-time installation fee and a requirement that you pay all or contribute to the daily monitoring fee. Program charges can vary based on your individual sentence, program parameters, other financial obligations, etc. Contact us for details.
Does the bracelet make noise?
When the SCRAM CAM Bracelet takes a reading every 30 minutes, a light buzzing sound can be heard, but is generally reported to be “discreet.”
I have a digital phone line. Will that work with the SCRAM Base Station?
The SCRAM Base Station can work with an analog or digital phone line.
What products should I refrain from using while wearing SCRAM CAM?
We recommend you avoid using any products on or near the bracelet that contain alcohol. The application of small quantities of cologne or perfume in areas far from the bracelet should not be problematic. Avoid lotions or any other products with alcohol on or near the bracelet.
Can I travel and go through TSA screening?
Whether or not you can travel and leave your current jurisdiction is up to your supervising agency. Please be sure to check first with your agent. We also recommend that you carry your paperwork that addresses your participation in a SCRAM CAM monitoring program. When passing through security, inform the TSA agent that you are wearing an electronic monitoring device that you cannot remove. The TSA agent may “swab” the bracelet and test it. However, you should be permitted to pass through security while wearing the SCRAM CAM Bracelet.
Is it safe to wear SCRAM CAM during an MRI, X-Ray, or CT scan?
You cannot wear a monitoring bracelet if you need an MRI. You will need to contact your supervising agent prior to a scheduled appointment to make arrangements to have the bracelet removed prior to the procedure. Your agent may have additional requirements.
Can I exercise with the bracelet on? Will it flop around and will that register as tampering?
Exercise will have no impact to the functions of the bracelet. For comfort, you might want to wear a sweat band or a sock rolled down to prevent the bracelet from “bouncing” on the ankle bone. Just make sure nothing gets between the bracelet and leg.
Can I wear boots or leggings?
You can’t wear anything that would go between the skin and the bracelet. You can wear boots or leggings over the top, but be cautious that boots could cause the bracelet to rub and even create a blister.
Will I set off alarms when I go through security checkpoints, like leaving a department or convenience store?
No. It’s no different than your cell phone or any other jewelry you might wear.
Can I shower? What about swimming or hot tubs?
While you are not allowed to submerge the bracelet in water (swimming pools, hot tubs, the bath tub), you can shower, and in fact you need to shower in order to keep the area around the bracelet clean. You can check out the SCRAM CAM Participant Video for a demonstration of the best way to clean regularly around the bracelet.
Can I wear cologne or perfume?
We recommend that you avoid using any products on or near the bracelet that contain alcohol. The application of a small amount of cologne or perfume in areas far from the bracelet should not be problematic. But please be aware that if it does trigger an alcohol alert, you will be held accountable with your supervising agent.
What lotions can I wear?
Avoid lotions with alcohol on or near the bracelet.
Can I spray tan?
Can I use hair coloring/hair dye?
We recommend that SCRAM CAM clients refrain from using any alcohol-containing products on or around the bracelet. Many clients are exposed to hair color and other similar products without any noticeable transdermal alcohol concentration (TAC) detections. When in doubt, we recommend reporting the questionable activity to your PO or supervising agent so that notes may be placed in your client record to take the activity into consideration while analyzing the data.
What if I kiss someone who has been drinking?
Kissing someone who has been drinking has no impact on SCRAM CAM testing or results.
What are best practices for enrollment photos?
- Be in a well-lit area away from direct sunlight
- Remove hats, sunglasses/eye glasses, and any hair hanging over the face.
- Stand or sit with your back against a wall, hold your head upright, and look directly forward.
- Hold the device up to your mouth with the breath tube level with the floor.
- Blow steady and consistent until you see STOP on the Remote Breath device.
- Do NOT blow as hard as you possibly can when prompted, as this can cause bad test photos.
How can I ensure I get a good photo whenever the Remote Breath device takes my photo?
Follow the same steps you did for an enrollment photo.
How many practice tests can be taken?
As many as needed to get comfortable with taking a test.
What is the “Grace Period?” What can it be set to?
The Grace Period is the amount of time that you have to take a test once the test has been initiated. It can be set to between 2 and 60 minutes. Your supervising agent will tell you what settings are used for your program.
The Remote Breath device powered up for no apparent reason. It did not request a test and then shut down. Why?
The Remote Breath device powers up and connects to the network every 20 minutes to check for any updates in schedule, on-demand tests, or assignment updates.
What are “Courtesy Reminders?”
Courtesy Reminders are additional reminders that can be sent to your cell phone to remind you that you have a test coming up. The intervals for reminders can be set to notify you at test time, 15 or 30 minutes prior to test. These are in addition to the alerts that are generated by the Remote Breath device. Only one reminder will be sent per testing period.
I’ve lost my Remote Breath device. Is there any way it can be tracked?
Yes. You can contact your supervising agent and ask them to send an on-demand test to the device. A GPS location is taken with missed tests as well as taken tests, and a GPS location will be mapped for the device.
What if the battery on my Remote Breath device is dead and I can’t locate it?
Contact your supervising agent and let them know what has happened. The Agent can look at the last known location of the device. If the device cannot be located that way, then the device will have to be replaced, and the lost device will be placed in lost status until it is located. If it is not located, you may incur the cost to replace the lost device.
The Remote Breath device battery light is solid or sometimes blinking, what does it mean?
You will see solid battery lights when the device is plugged into the charging cord. The blinking lights occur when the device is not plugged into the charger. A Green light indicates a charged battery. An Amber light indicates a low or critically low battery, and a Red light indicates the battery is dead and needs to be charged for at least 6 hours.
Can I take a required/requested test while the Remote Breath device is plugged in and charging?
Yes. You can take a test while the device is plugged in. Just ensure that you are following all the steps for a quality picture during testing.
I have really bad asthma/am a heavy smoker and I’m having a hard time blowing for the length of time needed to take a test. Does the test expire?
Once you have started to blow, you have 5 minutes to complete that test before an Incomplete Test alert is generated. Be sure to talk to your supervising agent, who may ask you to obtain a note from a physician in order to determine whether Remote Breath testing is right for you.
What cell service does the Remote Breath device use?
AT&T 3G Network